Mann (2005, p.124): Structured Problem Solving Steps

Step 1 Identify and define the problem
Step 2 Quarantine the problem and take other immediate remedial actions
Step 3 Involve the appropriate, knowledgeable people
Step 4 Conduct root cause analysis
Step 5 Identify root cause solutions, assess them, and test the preferred alternative
Step 6 Implement the root cause solution
Step 7 Monitor and revise the solution as indicated by performance data

References:

Mann, David William (2005). Creating a lean culture: tools to sustain lean conversions. New York, NY, USA: Productivity Press

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